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Evidence Guide: HLTPHA017 - Support pharmacist's communication with patients and other health professionals

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

HLTPHA017 - Support pharmacist's communication with patients and other health professionals

What evidence can you provide to prove your understanding of each of the following citeria?

Identify patient information needs.

  1. Review patient documentation to identify the medication the patient is taking.
  2. Clarify patient information needs with a pharmacist or an authorised person.
  3. Identify and plan to meet patient special needs which may impact on the effectiveness of communication.
  4. Use standard assessment tools to identify a patient’s ability to manage their medications.
  5. Discuss information needs with the patients and carers and refer needs outside of scope of role to a pharmacist or an authorised person.
Review patient documentation to identify the medication the patient is taking.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify patient information needs with a pharmacist or an authorised person.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and plan to meet patient special needs which may impact on the effectiveness of communication.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use standard assessment tools to identify a patient’s ability to manage their medications.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss information needs with the patients and carers and refer needs outside of scope of role to a pharmacist or an authorised person.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather and prepare information to meet patient needs.

  1. Access reference material to gather the required information.
  2. Ensure information is in a suitable format for the patient to understand.
  3. Select appropriate modes of communication to suit the purpose and context of the information being provided.
Access reference material to gather the required information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure information is in a suitable format for the patient to understand.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select appropriate modes of communication to suit the purpose and context of the information being provided.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide specific or prepared information to patients.

  1. Provide prepared information to patients when requested by a pharmacist or an authorised person.
  2. Present relevant information to the patient clearly and in sufficient detail to meet the needs of the patient.
  3. Reinforce the key messages provided to patients by the authorised person or through Consumer Medicines Information (CMI) and refer needs outside of scope of role to a pharmacist or an authorised person.
  4. Exercise appropriate discretion and confidentiality and seek advice and assistance from a pharmacist or an authorised person for unresolved concerns or issues.
  5. Negotiate appointments with patient and staff for the provision of information to the patient in accordance with organisational policies and procedures.
Provide prepared information to patients when requested by a pharmacist or an authorised person.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present relevant information to the patient clearly and in sufficient detail to meet the needs of the patient.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reinforce the key messages provided to patients by the authorised person or through Consumer Medicines Information (CMI) and refer needs outside of scope of role to a pharmacist or an authorised person.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Exercise appropriate discretion and confidentiality and seek advice and assistance from a pharmacist or an authorised person for unresolved concerns or issues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate appointments with patient and staff for the provision of information to the patient in accordance with organisational policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collect information and provide to other health professionals.

  1. Detect new patient admission and notify a pharmacist or an authorised person.
  2. Record patient’s medication brought into hospital or to the health services provider.
  3. Communicate medication supply information to internal medical, nursing staff and community providers.
  4. Obtain discharge planning information from relevant source.
  5. Prepare information for health professional for verification by a pharmacist or an authorised person.
  6. Transfer information to health professional after verification by a pharmacist or an authorised person.
Detect new patient admission and notify a pharmacist or an authorised person.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record patient’s medication brought into hospital or to the health services provider.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate medication supply information to internal medical, nursing staff and community providers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain discharge planning information from relevant source.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare information for health professional for verification by a pharmacist or an authorised person.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Transfer information to health professional after verification by a pharmacist or an authorised person.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm that patient information needs have been met.

  1. Clarify with patient that they understand the information provided.
  2. Confirm with a pharmacist or an authorised person that patient information needs have been met.
  3. Record details of information provided to the patient in accordance with organisational procedures.
Clarify with patient that they understand the information provided.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm with a pharmacist or an authorised person that patient information needs have been met.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record details of information provided to the patient in accordance with organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge